About me
IT professional with over 5 years of experience spanning system administration, technical support, and web hosting infrastructure, including hands-on work with Linux, RHEL, DNS, and WordPress environments.
I provide expert tech support and build beautiful, reliable WordPress websites.
Throughout my career in the web hosting and WordPress industry, I have developed extensive experience and the confidence to effectively assist customers with a wide range of technical concerns related to WordPress websites. Working in customer-facing technical support has strengthened my ability to troubleshoot complex issues, identify root causes, and provide accurate, efficient, and customer-focused solutions.
My experience has allowed me to support website owners, developers, and businesses in resolving challenges involving WordPress installations, website migrations, performance optimization, caching, DNS configuration, SSL certificates, plugin and theme compatibility, security concerns, backups, and server-related issues. I am committed to delivering clear guidance and practical solutions that help customers maintain reliable, secure, and high-performing websites.
What I do
Technical Support
Results-driven Technical Support Engineer with expertise in WordPress, web hosting, and cloud technologies. Skilled in troubleshooting technical issues and delivering reliable customer support.
Web Development
Skilled WordPress Developer with experience in researching, developing, optimizing, and maintaining high-quality WordPress websites.
Documentation
Experienced Product Specialist with expertise in creating knowledge base articles and technical documentation for internal teams and customer support.
Skills
My Experience
2025-Present
LevelUp
Upgrades Processing Specialist / Onboarding Specialist
Processed migrations for premium hosting plans (VPS/Dedicated) and assisted customers with plan upgrades, verifying website and server functionality post-upgrade. Guided customers through addon products and upgrade opportunities, ensuring successful completion before closing tickets.
2024-2025
LevelUp
Technical Support Engineer
Provided technical support to WordPress hosting clients, resolving issues related to server configurations, website performance, security, and functionality across email and chat channels. Assisted with WordPress installations, updates, plugin/theme configurations, and site migrations while diagnosing complex issues involving databases, DNS, and network settings. Implemented WordPress security best practices, including updates, backups, and malware removal, and collaborated with support engineers and developers to proactively monitor server performance and resolve client issues efficiently.
2023-2024
Redhat
Technical Support Engineer
Responded to customer inquiries via email, providing timely technical assistance and diagnosing RHEL issues through log analysis, debugging, and troubleshooting, while assisting clients with software installation, configuration, and setup.
2022-2023
Newfold Digital Inc.
Tier 2-System Administrator
Provided advanced technical support and troubleshooting for escalated Tier 1 issues involving DNS, ports, hosting, and CMS, while performing proactive system monitoring to identify and prevent potential issues. Diagnosed and resolved software and network issues related to servers, and developed and maintained technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
2021-2022
Newfold Digital Inc.
Migration Specialist
Conducted assessments to identify migration challenges, dependencies, and compatibility issues, implementing data archiving, cleanup, and restructuring to optimize performance and efficiency. Monitored migration progress, documented testing results, and verified post-migration systems for performance, scalability, and efficiency.
2020-2021
Newfold Digital Inc.
Product Specialist
Developed in-depth product knowledge, serving as a point of contact for customer inquiries and escalations related to functionality and usage, while collaborating with support and success teams to ensure high customer satisfaction.
2020-2020
Marinas & Co. Builders Inc.
Full-stack Developer
Developed user interfaces using HTML, CSS, JavaScript, and jQuery, integrating front-end and back-end components for seamless data flow. Designed database schemas and queries, developed RESTful APIs for front-end/back-end communication, and debugged issues across the full stack.